Wikis supporting PLM and Technical Documentation

Over the last years, Wikis have arisen as powerful tools for collaborative documentation on the Internet. The Encyclopaedia Wikipedia has become a reference, and the power of community editing in a Wiki allows for capture of knowledge from contributors all over the world. Use of a Wiki for Technical Documentation, along with hyper-links to other data sources such as a Product Lifecycle Management (PLM) system, provides a very effective collaboration tool as information can be easily feed into the system throughout the project life-cycle. In particular for software- and hardware projects with rapidly evolving documentation, the Wiki approach has proved to be successful. Certain Wiki implementations, such as TWiki, are project-oriented and include functionality such as automatic page revisioning. This paper addresses the use of TWiki to document hardware and software projects at CERN, from the requirements and brain-storming phase to end-product documentation. 2 examples are covered: large scale engineering for the ATLAS Experiment, and a network management software project.